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Visual Knowledge Manager

VKM Case Studies

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Application Service Provider (ASP)

Our Partner

An industry-leading multinational company with e-commerce, data capture, information design, marketing services, digital communications, and print  solutions. Our technology is integrated as part of an ASP initiative for providing high quality, high volume variably imaged print and mail, electronic statement, and database management services.

The Client

A premier provider of voice, video, and data communications to consumers, corporations, and government institutions.

The Challenge

Our partner had developed a bill presentment solution but did not have support for back end processing of legacy print streams.

The Solution

Our API was integrated into our partner's document management system for converting AFP to PDF, while Visual Knowledge Manager (VKM) was deployed to provide support for report visualization and document management services.

The Result

The partner's comprehensive bill presentment system is now in place, processing millions of new customer statements monthly.


Electronic Bill Presentment and Payment (EBPP)

Our Partner

An electronic document management solution provider that helps companies improve business practices and reduce costs with a system that handles the scanning, indexing, archiving, and retrieval of documents. Our technology is integrated as part of a full-service solution which securely handles the management and retrieval of electronic documents using any standard web browser.

The Client

A retail banking operation servicing many small business clients, with full support for Internet-based account management and financial transactions.

The Challenge

Our partner had the front end in place for a bill presentment system, but needed a back-end solution for transforming AFP print streams into HTML and PDF and administering and managing access.

The Solution

Visual Knowledge Manager (VKM) was integrated with the bill presentment solution and was used to transform AFP statements into HTML and PDF documents and assist in managing their storage and retrieval.

 The Result

The turnkey bill presentment solution is now in production and currently processes in excess of 40 million statements per month.


Customer Relationship Management (CRM)

Our Partner

A leading provider of integrated solutions for total content management with products used by more than one million customers and employees of nearly 1,300 organizations worldwide. Our technology is integrated in products supporting a broad range of content-intensive applications, including customer relationship management, enterprise resource planning, internet presentment and payment, imaging, and workflow.

The Client

A financial services company which includes one of the largest life insurance companies in the United States.

The Challenge

Our partner developed a comprehensive report archiving solution which acts as a repository of record for large volumes of data. Missing from this solution was the ability to convert legacy print streams into electronic document formats suitable for web delivery.

The Solution

Our API was integrated into our partner's content management system for converting AFP and Metacode into HTML and PDF for delivery via the web.

The Result

A content management solution that includes legacy print stream transformation, archiving services, and online document retrieval for millions of insurance policy holders.


IDARS/ECM

Our Partner

A firm which stores, manages, and protects records, media, and electronic data for more than 150,000 corporate clients. Our technology is used in a consolidated Internet-based solution which manages the retrieval and management of large volumes of electronic documents, including e-mail.

The Client

A leader in the managed services industry with operations in a diverse range of markets including catering, meeting planning, education, janitorial services, recreational activities, job training, and corporate apparel.

The Challenge

Our partner developed a systematic solution for large scale e-mail archiving in order to meet repository of record requirements. Once this system was in production, functionality needed to be added for reporting that could be flexible enough to support various report formats, with access secured down to the client level.

The Solution

Our API was integrated into our                partner's archiving system for converting AFP and Metacode to electronic document formats, while Visual Knowledge Manager was deployed to provide support for report visualization, document management services, and thin client access to reports via the web.

The Result

An archiving solution is now in production that includes support for print stream transformation, archiving services, and secure online document retrieval for a wide range of documents, including e-mail. The system now offers vertical and horizontal scalability to meet the needs of the most demanding enterprises.


Print Management

Our Partner

A designer and manufacturer of high-performance data communications products that provide enterprise-wide printing and connectivity solutions for an international customer base.

The Client

A company with over 40,000 installed products offering connectivity solutions to markets ranging from small businesses to Fortune 1000 corporations.

The Challenge

Our partner wanted to complement their existing hardware solutions by providing print stream visualization and transformation services which would be tightly integrated into their product and support framework.

The Solution

An OEM version of Visual Knowledge Manager (VKM) was developed in conjunction with our partner to facilitate branding and conformance to their product development and support policies.

The Result

A vendor-specific version of VKM that is now being marketed and sold to a wide range of corporate customers.

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